Privacy Policy

1. Interpretation and Definitions

1.1 Interpretation

In this Privacy Policy of Sevalink, words with the initial letter capitalized have meanings defined under the conditions set forth below. These definitions shall apply consistently regardless of whether such terms appear in singular or plural form, and shall be interpreted in a manner consistent with the context of Sevalink's services, including but not limited to ambulance booking, telemedicine, homecare, and appointment scheduling.

1.2 Definitions

For the purposes of this Privacy Policy:

• "Account" means a unique account created for You to access and use Sevalink's Service or specific features of the Service.
• "Application" means the Sevalink mobile or web application provided by the Company, accessible on any electronic device.
• "Company" (referred to as either "the Company", "We", "Us" or "Our") refers to Sevalink, including its owners, operators, affiliates, and authorized representatives.
• "Country" refers to India, and includes any other jurisdictions where Sevalink's services may be available.
• "Cookies" are small files placed on Your device (computer, mobile, or tablet) that store details of Your browsing activity and preferences to enhance functionality and user experience.
• "Device" means any device capable of accessing the Service, including but not limited to a computer, smartphone, or tablet.
• "Personal Data" means any information that relates to an identified or identifiable individual, including but not limited to name, contact details, location data, and, where applicable, health-related information.
• "Service" refers to the Sevalink platform, including its website, mobile application, and all related services such as ambulance booking, telemedicine, homecare services, and appointment scheduling.
• "Service Provider" means any natural or legal person who processes data on behalf of the Company, including third-party vendors, healthcare professionals, hospitals, diagnostic centers, ambulance partners, and technology providers engaged to facilitate or support the Service.
• "Usage Data" refers to data collected automatically through the use of the Service or its infrastructure, such as IP address, device type, browser type, pages visited, time spent, and interaction details.
• "Healthcare Provider" means any licensed or authorized medical professional, hospital, clinic, diagnostic center, nurse, paramedic, or other healthcare entity registered on or partnered with Sevalink to provide services through the Platform.
• "Emergency Services" means services requested in urgent or critical situations requiring immediate medical attention, including but not limited to ambulance dispatch and emergency response coordination facilitated through Sevalink.
• "Teleconsultation" means the provision of medical consultation, advice, or guidance by a Healthcare Provider to a User through digital or remote communication channels such as audio, video, chat, or other online means available on the platform.
• "You" means the individual accessing or using the Service, or any legal entity on behalf of which such individual is accessing or using the Service, including patients, caregivers, or authorized representatives.

Note: Sevalink operates solely as a technology platform that facilitates connections between Users and Healthcare Providers. Sevalink does not provide medical advice, diagnosis, or treatment and shall not be held responsible for any medical decisions, outcomes, or services provided by Healthcare Providers or third parties.

2. Collecting and Using Your Personal Data

2.1 Personal Data

While accessing or using Sevalink's Service, we may collect, store, and process certain personally identifiable information ("Personal Data") that can be used to identify you, contact you, or facilitate the provision of healthcare-related services. Such data is collected for purposes including but not limited to service delivery, identity verification, communication, operational management, personalization, safety, fraud prevention, and compliance with applicable laws and regulations.

The categories of Personal Data that may be collected include, but are not limited to:

• Identity Information: First name, last name, age, gender, and other identifying details
• Contact Information: Email address, phone number, and communication details
• Location Information: Residential address and real-time location data for service coordination, including ambulance dispatch and homecare services
• Health Information: Medical history, symptoms, prescriptions, reports, consultation details, and any other health-related data voluntarily provided by you in connection with teleconsultation, homecare, or other healthcare services
• Account Information: Login credentials, profile details, preferences, and account activity
• Transaction Information: Payment details, billing address, transaction history, and subscription-related information (if applicable)

By providing such Personal Data, you expressly consent to its collection, storage, use, processing, and disclosure by Sevalink in accordance with this Privacy Policy. You further acknowledge that certain data, including health-related information, may be considered sensitive personal data under applicable laws and may be shared with Healthcare Providers, partners, and authorized third parties strictly for the purpose of delivering services.

Sevalink implements reasonable administrative, technical, and organizational safeguards to protect your Personal Data. However, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and Sevalink does not guarantee absolute security of your information.

Note: Sevalink acts solely as a technology platform facilitating connections between Users and independent Healthcare Providers. Any health-related information shared by you is transmitted to relevant Healthcare Providers at your own discretion and risk. Sevalink shall not be responsible for the accuracy, confidentiality, or misuse of such information by third parties.

2.2 Required Information and Permissions

To provide seamless and efficient healthcare services, Sevalink may require access to certain information and device permissions as outlined below:

2.2.1 Required Information

We may collect the following information from Users:

• Mobile Number: For account creation, authentication, and communication
• Name Details: First Name and Last Name for identification and service records
• Location Data: Precise real-time location and searched locations to enable ambulance booking, service matching, and navigation
• Contact Information: Mobile number for coordination with Healthcare Providers and support teams
• Payment Information: Billing details, transaction data, and payment method information for processing payments securely

2.2.2 Device Permissions

Sevalink may request the following permissions on your device to ensure proper functionality of the Service:

• Location Permission: To access real-time location for ambulance dispatch, nearby service discovery, and navigation
• Storage Permission: To upload, store, and access documents such as medical reports, prescriptions, and profile data
• Camera / Image Access: To capture or upload images for profile verification, medical records, or documentation
• SMS Access (Auto-read): To automatically detect and verify One-Time Passwords (OTP) for secure login and authentication
• Push Notifications: To send alerts, booking updates, reminders, emergency notifications, and service-related communications

Note: By granting the above permissions and providing the required information, you expressly consent to the collection, use, and processing of such data for the purpose of delivering Sevalink's services. You may manage or revoke certain permissions through your device settings; however, doing so may limit or affect the functionality of the Service.

Sevalink only requests permissions that are strictly necessary for core functionality and does not access or collect data beyond what is required to provide its services.

3. Usage Data

Usage Data is collected automatically when you access or use Sevalink's Service. This data helps us monitor performance, improve functionality, enhance user experience, and ensure platform security.

Usage Data may include, but is not limited to:

• Internet Protocol (IP) address of your device
• Browser type and version
• Device type and operating system
• Pages or features of the Service that you access
• Date and time of your visit
• Time spent on specific pages or features
• Unique device identifiers and diagnostic data
• App interactions, crash logs, and performance analytics

When you access the Service through a mobile device, we may additionally collect:

• Mobile device type and model
• Unique device ID
• Mobile operating system and version
• Mobile browser type
• Network information and connectivity details

We may also collect information that your browser or device automatically sends when you interact with the Service.

4. Information Collected While Using the Application

While using the Sevalink Application, and subject to your explicit consent and device permissions, we may collect certain additional information to enable core features and improve service delivery.

4.1 Location Information

We may collect precise and approximate location data to:

• Facilitate ambulance dispatch and emergency response
• Enable accurate service matching and nearby provider discovery
• Improve navigation and service efficiency

This information may be stored on your device or securely transmitted to Sevalink's servers and/or authorized Service Providers for operational purposes.

You may enable or disable location access at any time through your device settings. However, disabling such access may impact or limit certain functionalities of the Service, including emergency and location-based services.

By using the Application and granting required permissions, you consent to the automatic collection and processing of Usage Data and location information. Sevalink shall not be held responsible for any inaccuracies in location data or any service limitations arising due to disabled permissions or device restrictions.

5. Use of Your Personal Data

Sevalink may collect, use, process, and store your Personal Data for the following purposes:

• To Provide and Maintain the Service: To operate, manage, and improve Sevalink's platform, including ambulance services, teleconsultation, homecare, and appointment scheduling, and to monitor usage and performance.
• To Manage Your Account: To create, verify, and manage your user account, enabling access to various features and personalized services available on the platform.
• To Facilitate Healthcare Services: To connect you with Healthcare Providers, share relevant information for consultations, coordinate ambulance services, and enable efficient healthcare delivery.
• For Contractual Obligations: To process and fulfill bookings, transactions, and any agreements entered into through the platform, including payments and service delivery.
• To Communicate with You: To contact you via calls, SMS, email, or push notifications regarding bookings, updates, reminders, emergency alerts, support responses, and important service-related communications.
• For Safety, Fraud Prevention, and Compliance: To detect, prevent, and address technical issues, fraud, misuse, or illegal activities, and to comply with applicable legal and regulatory requirements.
• For Marketing and Promotional Purposes: To provide you with information about services, offers, updates, or promotions similar to those you have used or shown interest in, unless you opt out of such communications.
• For Analytics and Improvement: To analyze usage patterns, improve platform performance, enhance user experience, and optimize services, features, and marketing strategies.
• For Business Transfers: To evaluate or conduct mergers, acquisitions, restructuring, or sale of assets, where Personal Data may be transferred as part of business operations.
• For Other Legitimate Purposes: For any other purpose necessary to operate and improve Sevalink's services, with your consent where required.

6. Sharing of Your Personal Data

Sevalink may share your Personal Data in the following circumstances:

• With Healthcare Providers: Your information, including relevant health data, may be shared with doctors, hospitals, clinics, ambulance providers, and other healthcare professionals strictly for the purpose of delivering requested services.
• With Service Providers: We may share data with third-party vendors and partners for payment processing, analytics, communication services, cloud storage, technical support, and operational assistance.
• With Business Partners: To offer integrated services, promotions, or additional healthcare-related features in collaboration with trusted partners.
• With Affiliates: With our affiliates, subsidiaries, or related entities, who are required to comply with this Privacy Policy.
• For Legal and Regulatory Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and integrity of Sevalink, its users, or the public.
• For Business Transfers: In connection with any merger, acquisition, funding, restructuring, or sale of company assets.
• With Other Users (Limited Cases): If you voluntarily share information in public areas or interactive features of the platform, such information may be visible to other users.
• With Your Consent: For any other purpose where you have provided explicit consent.

7. Payment Security

8. Retention of Your Personal Data

9. Transfer of Your Personal Data

10. Disclosure of Your Personal Data

10.1 Business Transactions

In the event that Sevalink is involved in a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of such transaction. We will provide reasonable notice before your data becomes subject to a different privacy policy.

10.2 Legal Requirements and Law Enforcement

Sevalink may disclose your Personal Data if required to do so by applicable law, regulation, legal process, or governmental request, including requests from courts, law enforcement agencies, or regulatory authorities.

We may also disclose your information where necessary to:

• Comply with legal obligations
• Protect and defend the rights or property of Sevalink
• Prevent or investigate potential wrongdoing, fraud, or misuse
• Ensure the safety of users, Healthcare Providers, or the public

Sevalink shall not be held liable for any disclosure of Personal Data made in good faith in compliance with legal obligations, regulatory requirements, or lawful requests by authorities.

11. Other Legal Requirements

Sevalink may disclose your Personal Data in the good faith belief that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect and defend the rights, property, or interests of Sevalink
• Prevent, detect, or investigate potential fraud, misuse, illegal activities, or security issues related to the Service
• Protect the personal safety of Users, Healthcare Providers, or the public
• Protect against legal liability or enforce our Terms and Conditions

12. Security of Your Personal Data

13. Detailed Information on Processing

Sevalink may engage third-party Service Providers to support and enhance the functionality of the Service. These providers may have access to your Personal Data strictly for the purpose of performing tasks on our behalf and are contractually obligated to protect your information.

These third parties may collect, process, store, and transfer your data in accordance with their respective privacy policies.

14. Analytics

We may use third-party analytics tools and Service Providers to monitor, analyze, and improve the performance, usage, and functionality of the Service. These tools may collect Usage Data and other technical information to help us understand user behavior and enhance user experience.

15. Email Marketing and Communications

Sevalink may use your Personal Data to send you service-related updates, notifications, newsletters, promotional content, and other relevant communications.

You may opt out of receiving marketing or promotional communications at any time by:

• Clicking the "unsubscribe" link in emails, or
• Contacting us directly

Please note that you may still receive essential service-related communications even after opting out of marketing messages.

16. Children's Privacy

Sevalink's Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors without verified parental or guardian consent.

If you are a parent or guardian and believe that a minor has provided Personal Data, please contact us. Upon becoming aware of such data collection without proper consent, we will take appropriate steps to delete such information.

Where required by applicable law, we may obtain parental or guardian consent before collecting or processing data of minors.

17. Links to Third-Party Websites

The Service may contain links to third-party websites or services that are not operated or controlled by Sevalink.

We do not control and are not responsible for the content, privacy practices, or policies of such third-party platforms. You are advised to review the privacy policies of any external websites you visit.

18. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

19. Changes to This Privacy Policy

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this Privacy Policy
• Providing notice via email, SMS, or in-application notification, where required or appropriate

You are advised to review this Privacy Policy periodically for any updates or changes.

Your continued access to or use of the Service after any modifications to this Privacy Policy shall constitute your acknowledgment and acceptance of such changes.